Cumberland Centre
Damerell Close, Devonport, Plymouth, Devon, PL1 4JZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cumberland Centre.
Reviews
-
Review titled Excellent service
Rated 5 stars out of 5
by Carole - Posted on 06 October 2024
Having been to Derriford A&E three days earlier and disappointed with service, I went to Cumberland Centre Saturday morning and excellent service. The person who saw me diagnosed my problem, gave me lots of advice on how to manage the condition and prescription for medication. Definitely would choose Cumberland Centre over Derriford .
Visited September 2024
Review titled Cumberland Centre
Replied on 21 October 2024
Thank you for such kind words. It is always nice to hear positive praise for our service. I will ensure that all the staff see your comments and we wish you all the very best. Thank you again for your comments Kind Regards Joanna Powlesland Lead Receptionist Urgent Treatment Centre Cumberland Centre
-
Review titled Broken ankle
Rated 1 star out of 5
by Beverley colla - Posted on 30 September 2024
Went to the Cumberland last Sunday after a fall my foot was a really swollen and bruised was told it was a bad sprain and no x-ray needed however a week later my foot was getting worse went back and was told the same thing but the nurse said she would x-ray anyway Turns out I've got a broken ankle miss diagnosis I will be taking legal advice
Visited September 2024
Review titled Cumberland Centre
Replied on 15 October 2024
Dear Beverley, Firstly, we would like to apologise that you felt the need to raise a complaint via this website regarding the treatment and diagnosis you received during your initial visit to the Urgent Treatment Centre at the Cumberland Unit, on the 22nd September 2024. Having reviewed your notes and the clinical assessment, the practitioner at the time completed a thorough examination for the history and presenting condition that you attended with. If the history of the incident and the clinical presentation suggested a fracture, under the Ottawa Ankle Rules you would have been x-rayed at the time. You were correctly safety netted and advised to return within 5 -7 days if your symptoms had not improved. I see that you did return following the initial advice, on the 29th September 2024. During this assessment the practitioner’s examination matched that of the previous practitioner's and an x-ray was offered under a therapeutic aspect, as your symptoms had not improved after 7 days. Having discussed this with the member of staff they felt that given your presentation and their thorough examination, a watch and wait approach was justified at the time of your initial presentation, however due to ongoing pain it was decided to x-ray, to rule out any bony injury. I am really sorry that you had a negative experience, and that you believed there was a delay in your diagnosis. We will ensure that your case will be discussed with all staff for future learning opportunities. I really hope that you make a speedy recovery, apologies again Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
I attended the Cumberland Centre today with my son who was the patient. I have been to this centre a number of times and have always found the staff to be prompt and attentive. Today was brilliant! We were seen at Reception immediately on arrival and we waited no more than 10 mins for triage. Obs followed within the next 10 mins and we were seen by a Practitioner very shortly after. We were seen by two lovely nurses and we got the advice and treatment required swiftly and were leaving in under an hour. I wish I could get such a service from my local GP surgery who couldn't offer me an appointment for this at all. Great Team - All working hard we would be lost without this place!
Visited August 2024
Review titled Cumberland Centre
Replied on 14 October 2024
Thank you for this lovely feedback. The team at the UTC pride themselves on giving excellent care. To receive such positive comments is excellent and makes all the difference to us. I will pass on your feedback to the team. The team and I wish you and your son all the very best and in particular a speedy recovery to your son. Thank you once again for leaving positive feedback, we really do appreciate it Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
-
Review titled Amazing service!
Rated 5 stars out of 5
by Jack Brett - Posted on 02 September 2024
I was very impressed with my recent visit to the Cumberland Centre due to 2nd degree burns caused by the sun, I was give the best possible service I could have asked for, thank you once again! :)
Visited August 2024
Review titled Cumberland Centre
Replied on 04 September 2024
Thank you so much Jack for your kind words and taking the time to submit this comment. It is really appreciated to know that we are providing a service to the people in Plymouth and surrounding area. I will share your kind words with all the staff. I hope you are recovering well. Many thanks Zoe Vanstone Deputy Service Line Manager
-
Review titled Fantastic service
Rated 5 stars out of 5
by Patricia Mchale - Posted on 30 August 2024
Impressed from the moment I waked into the centre with welcoming and happy staff. Thanks' to the wonderful lady GP I saw I am now recovering very nicely from shingles, many thanks for being there.
Visited August 2024
Review titled Cumberland Centre
Replied on 04 September 2024
Many thanks for taking the time to leave your lovely comment. The team pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to our wonderful team. Myself and the team wish you well and hope that you have a speedy recovery. Kind regards Zoe Vanstone Deputy Service Line Manager
-
Review titled Fast Efficient Friendly Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
visited Cumberland Centre, a surprisingly excellent experience, all staff friendly, really quick in dealing with me, very professional I cannot recommend highly enough 10/10
Visited July 2024
Review titled Cumberland Centre
Replied on 25 July 2024
Thank you for you kind words and it is wonderful to receive such positive feedback. Knowing that all the teams hard work is a benefit to all our patients is lovely to hear. Thank you again for your comment. Kind regards Nigel Booth RN BSc (Hons) / NMPI Matron/ENP CumberlandUTC/ ED Minors/ Tavistock & South Hams MIUs
-
Review titled Brilliant centre
Rated 5 stars out of 5
by Allison Partridge - Posted on 30 June 2024
Attended yesterday quite late in the afternoon,only waited under an hour and was found to have a broken foot.Staff were amazing from the receptionist right through to the practioners,in fact they made us laugh and feel very much at ease.
Visited June 2024
Review titled Cumberland Centre
Replied on 22 July 2024
Many thanks for taking the time to leave your lovely comment. The team pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to our wonderful team. Myself and the team wish you well and hope that you have a speedy recovery from your injury. Many thanks Zoe Vanstone Deputy Service Line Manager
-
Review titled Extremely bad
Rated 1 star out of 5
by Andrew - Posted on 03 June 2024
Visited today with my moth who has a cut to her head which needs glue I informed them of my 90 year old mothers other conditions and mine being diabetic over 3 hours waiting we could not Waite any longer twice I had informed the receptionist who went and informed the lead nurse and still no service. I am fuming at the sheer lack of any type of urgency or care absolutely disgusting. I will now hopefully get my mother seen to tomorrow luckily I have enough skill to prevent any further damage.
Visited June 2024
Review titled Cumberland Centre
Replied on 13 June 2024
I am very sorry to hear of the issues and concerns you have raised regarding your mother’s care. For me to investigate further and answer your concerns directly, I require some more information. Please contact the PALS team with the date of your attendance, the name of the patient, their date of birth and your contact details and they will pass this on to the management team, for one us to contact you PALS can be contacted on 01752 439884 or via email at plh-tr.PALS@nhs.net If you do get in contact, please quote PALS reference 77688 so that we can align any future contact with this posting. Kind Regards Louise Bunn Lead Specialist Practitioner in Urgent Care & UTC/MIU Manager.
-
Review titled Great Service
Rated 5 stars out of 5
by chris jackson - Posted on 31 May 2024
I attended twice for the removal of many sea urchin spines from my foot. The team were kind, professional and patient. Thank you for providing a great service.
Visited May 2024
Review titled Cumberland Centre
Replied on 17 June 2024
Dear Chris Jackson, Thank you very much for your kind comments. It is always great to receive such lovely feedback and I will ensure that those staff involved in your care are thanked on your behalf. I do hope you are making a speedy recovery. Kind Regards Louise Bunn Lead Specialist Practitioner in Urgent Care & UTC/MIU Manager, UTC Cumberland Centre
-
Review titled Always excellent care at the Cumberland centre
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Attended with a laceration to my arm. The MIU was clearly very busy but all members of staff were friendly, approachable and compassionate. Feeling very thankful and grateful to the wonderful staff here who always provide a high level of care under such great pressure.
Visited May 2024
Review titled Cumberland Centre
Replied on 07 May 2024
Many thanks for taking the time to leave your lovely comment. The team pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to our wonderful team. Myself and the team wish you well and hope that you have a speedy recovery from your injury. Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
Information supplied by Livewell Southwest