Croydon Talking Therapies
The Admin Building, Bethlem Royal Hospital, Monks Orchard Road, Beckenham, Kent, BR3 3BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Life changing experience
Rated 5 stars out of 5
by Miss - Posted on 13 September 2024
I contacting the talking therapies service after leaving my role. I was amxious and experiencing low mood. The service was very supportive and quick to respond. I was also offered employment support which was amazing and something I needed at the time. I would recommend this service to anyone who is looking for support. Thank you so much team
Visited September 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Miss, Thank you for writing about your experience of Croydon IAPT and how life changing it has been. Your comment and thanks has been passed to the service for their feedback.
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Review titled Be bold and give it a try
Rated 5 stars out of 5
by Kelvin smith - Posted on 06 September 2024
I don’t know how it works but it does Very impressed with the professional caring attitude of the service providers. I was very low and confused with bereavement issues. Thank you for your ongoing support.
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Kelvin, Thank you for providing your feedback and explaining how it has helped you. Your thanks and recommendation to others to 'be bold and give it a try' are really appreciated. Your comment has been passed to Croydon IAPT for their feedback.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2024
Overall, Croydon talking therapies is an absolutely fantastic service. I had a series of sessions of CBT for anxiety and, having done therapy several times in the past, I found this to be the best by far. Sessions delved into underlying beliefs, thoughts and behaviours, but what was so useful was the focus on actions and techniques for managing thoughts and behaviours. I was seen very promptly via self-referral and my therapist was wonderful- supportive, professional and highly knowledgeable. The NHS needs to push more funding into services like this as a matter of urgency. Although I'm not a mental health support expert, what I received feels like best practice. Thank you for all your support!!
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Patient, Thank you for saying Croydon Talking Therapies is a fantastic service and describing how you experienced your sessions. Your view of the need for further funding is noted and has been passed to the service, along with your thanks, for their feedback.
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Review titled Good service
Rated 5 stars out of 5
by B T - Posted on 15 September 2024
I was a little anxious on doing CBT having not got on with it in the past. But I put my all into it and well A who was a lovely non judgemental therapist helped me put plans in action. Even though I had video sessions this didn't affect the sessions at all. I hope to be able to put into practice the plans we put together for keeping well. I am little nervous as to doing it on own now but I have to stay positive during difficult times Thank you A for everything
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear B T, Thank you for commenting on your reservations about CBT given your past experiences and of your plans that were jointly drawn for keeping well. Your thanks to your therapist have been passed to Croydon IAPT along with your comment.
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Review titled Really helpful
Rated 5 stars out of 5
by Lauren - Posted on 27 August 2024
I have delayed getting treatment for a phobia for a long time as I was scared I'd have to go through 'exposure'. The therapist was extremely supportive and understanding. It was very helpful to work through what could have caused it and spot patterns in what has kept it going. Although we ultimately did need to go through exposure, it was very gradual and led by myself. I was never pushed to do anything I felt I couldn't cope with and there was lots of time dedicated to discussing how I felt after completing each task. I've been able to put things to the test since therapy finished and the difference it has made has been huge. I could never have coped with it in the way I did if I hadn't been through this service and through the process with my therapist. I'd highly recommend it.
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Lauren, Thank you for providing the context behind your seeking treatment and explaining how the service and therapist worked at your pace and was understanding and supportive. Your comment has been passed to the service so they know you have put things to the test since your therapy finished and you have experienced a huge difference. Your recommendation to others is highly appreciated too.
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Review titled Great service
Rated 5 stars out of 5
by Christopher Tape - Posted on 18 September 2024
I was treated by for performance anxiety. I really enjoyed my sessions and it led a complete reversal of my anxiety. My therapist listened to my concerns each week and frequently made me challenge my negative thought cycles. I owe my recovery to her.
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Christopher, Thank you for explaining the change you have experienced and telling of your recovery. Your comment will be passed to the service for their feedback.
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Review titled Disappointed
by Anonymous - Posted on 20 August 2024
I contacted Croydon Talking Therapies around a month ago to look into getting therapy/counselling as I’m currently going through an intense period of family stress and have a history of anxiety and depression. Keen to receive coping tools, I agreed to a telephone triage where I discussed my situation and how I’m feeling and the help I hope to receive. I was told that I’d be referred for either CBD or counselling which I was feeling positive about but was told I’d be called back within 2 days. It’s been a week now and I’ve not heard anything making me think I won’t now. This has made me feel like my concerns and desire to get help for my mental health isn’t important or worth helping.
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Patient, Thank your for writing this comment. We are sorry you hadn't heard back within the 2 days. If you still have not heard back please contact the service directly to find out what has happened to your referral or contact PALS@slam.nhs.uk who can look into this matter for you. Your mental health is important to Croydon IAPT and the South London and Maudsley NHS Foundation Trust so please contact us again.
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Review titled Definitely worth a try
by Anonymous - Posted on 11 September 2024
I have generalised anxiety and had therapy focussing in my social anxiety. During the therapy I was provided with a number of strategies to help in the moment but more importantly I was also guided to understand the cause of my anxiety and to be able to understand the long list of behaviours I had built up to protect myself from things that didn’t really exist. I was never made to feel like my anxieties were trivial in any way and felt very supported throughout. I would highly recommend taking the leap.
Visited August 2024
Review titled Croydon Talking Therapies
Replied on 18 September 2024
Dear Patient, Thank you for explaining the ways in which you found Croydon IAPT helpful to you and for expressing how you felt you were treated by the service. Your recommendation to others is appreciated very much. Your comment has been passed to the service for their feedback.
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Review titled What do you have to lose?
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
When not feeling my best I was very resistant to try new things. This was OK and my therapist tailored my sessions to help with this and it really made a difference. When not feeling great trying something like this doesn't usually make things any harder. I would highly recommend this to anyone who wants to stay on top of how they are feeling.
Visited July 2024
Review titled Croydon Talking Therapies
Replied on 25 July 2024
Dear Patient, Thank you for your view of Croydon Talking Therapies and your recommendation of the service to others. This will be passed to the service for feedback purposes.
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Review titled Empowering EMDR therapy.
Rated 5 stars out of 5
by Andrea - Posted on 09 July 2024
I received EMDR therapy after experiencing a recent trauma that led me to seek help for this and for older traumatic events that I had also experienced. My therapist was very skilled at supporting and preparing me for this therapy and guiding me through the weekly sessions. I am so glad I reached out for help. I have now been able to process old trauma and work with the more recent episode to the point where I am feel empowered and able to move on with my life. Although it was hard at times I felt safe enough to do the work. I would strongly recommend this type of therapy for anyone suffering from traumatic events. I was given time, support and the tools I needed to change. I have also been able to look ahead and learn how to care for myself in the future. Wonderful care, expertise and support.
Visited July 2024
Review titled Croydon Talking Therapies
Replied on 09 July 2024
Dear Andrea, Thank you for leaving this comment about how your therapy has helped you move on with your life. This will be shared with the service for feedback purposes.
Information supplied by South London and Maudsley NHS Foundation Trust