CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about CHEC Watford.
Reviews
-
Review titled Overall was good
by William Allen - Posted on 02 December 2022
Overall was all good, apart from one thing, the surgeon did not talk to me, did not advise if it was a success, felt that this could be something that could be improved upon, staff were friendly and helpful, place looked clean
Visited December 2022
Review titled CHEC Watford
Replied on 05 December 2022
Dear William, Thank you for your review. We are pleased you are happy with your overall experience with CHEC. We are sorry to hear of your dissatisfaction with the surgeons communication, we value all feedback and have fed this back to the team for reflection. Best wishes CHEC
-
Review titled Clinic was good
by Anonymous - Posted on 06 December 2022
I attended my appointments at CHEC Watford. The clinic was good, the staff were alright. my only issue was the clinical helpline, its not very clear what numbers to press for areas if you don't know what area you come under. When you get through finally no one answers the phone.
Visited December 2022
Review titled CHEC Watford
Replied on 08 December 2022
Dear patient, Thank you for your review. We are pleased that you are happy with the service you received from CHEC. We appreciate your feedback regarding the clinical helpline options and have fed this back for further review. Best wishes CHEC
-
Review titled Highly professional and knowledgeable.
by Keith Files - Posted on 10 November 2022
Fantastic service from start to finish. No question was left unanswered Reception couldn't have been more welcoming. Everyone was helpful and everything was dealt with in a timely manner.
Visited November 2022
Review titled CHEC Watford
Replied on 10 November 2022
Dear Keith, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
-
Review titled Misled in to thinking that surgery would be done that day
by Guy Moores - Posted on 06 December 2022
For some unknown reason the doctor decided that I should not have surgery that day. The appointment letter mentions dilating of pupils and that I should not dive afterwards, so my wife drove me from my home in Tring expecting me to have had cataract surgery immediately as I had on my first appointment at Stoke Mandeville a few years ago. Your receptionist was very helpful but also mystified and consulted colleagues but was only able to provide another date. The result has been a waste of yours and our valuable time, an addition to traffic congestion and unnecessary use of expensive car fuel.
Visited November 2022
Review titled CHEC Watford
Replied on 09 December 2022
Dear Guy, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused. We can confirm we have reviewed your appointment letter which confirms it was for an ophthalmology appointment and not a surgical procedure, we apologies for any misunderstanding. Please be assured, it is standard practice for a patient to been seen for a consultation prior to a procedure being carried out. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
-
Review titled Excellent
by Ingrid Stanton - Posted on 18 November 2022
Always clean, very helpful and friendly, efficient Excellent service, staff very attentive, nice and clean, couldn't fault. All very friendly and helpful, kept informed about what was happening.
Visited November 2022
Review titled CHEC Watford
Replied on 21 November 2022
Dear Ingrid, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
-
Review titled Great Practice
by Nora Fitzmaurice - Posted on 04 December 2022
My 92 year old Mother attended for laser surgery recently. Our experience was very good from reception to Doctor. My Mother was dealt with in a very timely manner and everything was made very easy. Her results have been fantastic, thank you
Visited November 2022
Review titled CHEC Watford
Replied on 05 December 2022
Dear Nora, Thank you for your positive review. We are pleased that you are happy with the service your mother received from CHEC and that she is happy with the outcome following her procedure. Best wishes CHEC
-
Review titled Brilliant from start to finish - amazing.
by Kathryn Ameneyro - Posted on 10 November 2022
Booking team amazing, understanding and caring. Reception welcoming, there was little waiting time to make an appointment. Left after operation feeling informed, as to what happens next. I went during Covid, and felt very safe. Recommended my brother went to have his eyes done, and very pleased that my brother is coming to CHEC.
Visited October 2022
Review titled CHEC Watford
Replied on 30 November 2022
Dear Kathryn, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
-
Review titled Great practice
by Anonymous - Posted on 28 November 2022
I've attended CHEC for cataract treatment and have been pleased with the outcome. The service is very good and effective.
Visited October 2022
Review titled CHEC Watford
Replied on 28 November 2022
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
-
Review titled Huge Thank You
by Hilary Brown - Posted on 19 October 2022
A thank you to every member of staff who looked after me - the care I received was professional, caring and much appreciated. Surgery is always daunting but so good to be treated with such kindness .... not a day I was looking forward to so I am a very grateful patient
Visited October 2022
Review titled CHEC Watford
Replied on 20 October 2022
Dear Hilary, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
Information supplied by CHEC Preston