Birmingham Midland Eye Centre (BMEC)
City Hospital, Dudley Road, Birmingham, West Midlands, B18 7QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Ambreen Quadri - Posted on 27 October 2022
Took my father for his appointment ..however when his name was called ..it was incorrectly pronounced . Luckily I took a guess it could be him. Could you perhaps instead of shouting out names have the flash up on a screen . Nobody's fault ..names can be awkward . Others could not hear names as some names were called out by different professionals at same time . This causes prolonged waiting times .
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Ambreen, thank you for your feedback about your recent visit to the Birmingham and Midland Eye Centre. I am glad to read that you gave your experience five stars and will also ensure that your feedback about the screens is passed onto the team. I wish your father a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled A credit to the NHS
Rated 5 stars out of 5
by Matthew Thompson - Posted on 29 October 2022
From my initial contact with the A&E eye department, so my surgery and post op recovery 2 days later, my experience with all teams and individuals who I met during my time here have been exceptional. The level of care Ive received has been brilliant and I can't sing the various teams praises high enough. And for all those individuals who gripe about having to maybe wait a few hours, it's worth remembering that you're receiving world class care for free. The individuals who you meet choose to deliver your care for less than they could earn through private care, it's worth while remembering that when you're opening bad mouthing services and members of staff. Maybe take your negatively home and let the staff and patients who appreciate the high level of care they receive to focus on their health, rather than having to deal with your bad vibes. Finally a shout out to my pre/post op teams, the surgical and consultants who took the time out to assess me and of course my anaesthetist who went out of his way to alleviate any fears or nerves I had prior to delivering a painfree local anaesthetic.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Matthew, thank you for taking the time to let us know of your positive experience when in our care. It's great to read of the great treatment and care you received throughout your stay. I wish you a speedy recovery. Kind regards, Richard Beeken, Chief Executive.
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Review titled Good in parts
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2022
I was referred to a&e at bmec from the a&e. at the q.e. hospital birmingham. the staff I saw both dr. & nurses were excellent. the dr I saw that sunday was very thorough and said he would contact me the following friday, but didn't. In trying to contact the hospital to speak to the secretaries regarding the follow-up, in the morning I reached no. 6 and was cut off. later I got as far as no. 1, held that position for 40 minutes, then a recorded message said there was no one to take my call "good bye" at 3pm. I spent most of the day trying to get through to someone only to be sent around in circles. how on earth are the public allowed to speak to anyone?? most frustrating
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
Thank you for your feedback and I am very sorry for your frustrating experience. We are aware that the systems of contacting people at BMEC are not working well for patients and I have asked the team to urgently review the routes of communication so that these frustrations can be avoided. Kind regards, Richard Beeken, Chief Executive.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
Went in on 01 Sep, was seen after 6 hours by 3 different doctors who told me i might have eye cancer but not sure so will do an urgent referral to London Hospital and i would hear back within days, only to chase up myself 8 days later to find out no referral has been made, now on day 12 chasing this Dr and trying to get through, have tried every option on the telephone service to get through and no one answers the phone, the one lady who did said she cant help and cut me off after waiting in the queue for 57 minutes at being no1 in the queue!!! Absolutely disgraceful!!!!
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 26 September 2022
I am very sorry to hear about your experience when you were seen at the Birmingham and Midland Eye Hospital and the further distress the lack of contact has caused. This is not the kind of care we expect to be given at our Trust and we’d like to help you promptly. Please contact Lead Nurse for Ophthalmology, Laura Young via laura.young4@nhs.net with your details so that she can expedite this for you immediately. Kind regards, Richard Beeken, Chief Executive.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
Attended the centre with my daughter, groaned when I saw the 3 hours waiting time, but she was seen very quickly by different members of the team. Everyone was professional and polite. We were out within 2 hours, even though it was very busy. Great service from the BMEC.
Visited September 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 15 December 2022
Dear patient, I would like to thank you for sharing your positive experience when attending the Birmingham and Midland Eye Centre. I will share your review with the service manager so that it can be passed onto staff working within the centre. Kind regards, Richard Beeken, Chief Executive.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust