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B&NES Talking Therapies

Hillview Lodge, Royal United Hospital, Combe Park, Bath, Avon, BA1 3NG

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Reviews

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  1. Review titled Waste of time, ridiculous and a disgrace

    Rated 1 star out of 5

    by Anonymous - Posted on 26 February 2024

    I got told for months by my GP to go and have CBT therapy for anxiety and OCD and when I finally got the courage to go and have this I got in contact with talking therapy. I had to wait 2 months for an appointment, then when I had an assessment for an hour I wasn’t even offered therapy. I got told that I wasn’t eligible because I didn’t “score” high enough and that “the waiting list is a year anyway” so they said that I wasn’t going on it. Instead they said that I would be sent some leaflets through the post to help me. I find this ridiculous and disgraceful, I am off work due to this condition and had been told by a dr that this is what I need but get told no.

    Visited February 2023

    Report as unsuitable

    Review titled B&NES Talking Therapies

    Replied on 14 August 2024

    Thank you for taking the time to leave your feedback. I am sorry to read that you did not have a positive experience with the service. To help us look into this further please contact us on 01225 675150. Alternatively you can speak with the Patient Advice and Liaison Service (PALS). You can talk to PALS in confidence about any concerns or comments you might have about your care. You can call them on 01225 362900 or freephone 0800 073 1778. For more details please see their website: https://www.awp.nhs.uk/contact-us/patient-advice-and-liaison-service-pals With best wishes BaNES Talking Therapies

    Report as unsuitable

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Information supplied by Avon and Wiltshire Mental Health Partnership NHS Trust