Shelton Lock Care Home
61a Weston Park Avenue, Shelton Lock, Derby, Derbyshire, DE24 9ERPatient ratings and reviews
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Reviews
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Review titled Compassionate Care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
My family member was recently in the home. I can not thank them enough - the care was exemplary, not just of my family member but of the family also. Highly recommended if you need first class care
Visited November 2022
Review titled Shelton Lock Care Home
Replied on 22 February 2023
We’d like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our Colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to Residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2022
My mum went into Shelton Lock for what was meant to be two weeks respite care due to a terminal illness. She was treated terribly the entire time she was there, as if she didn't deserve a bed. She lasted 5 days before leaving, due to the poor care she was receiving. During that time she wasn't offered a shower. When she asked when she could get one, or to be shown where it was, it was never the right time. Too early, or too late in the day. First day there she wasn't given any food. Another day no water. The "meals" were half a sandwich and 4 cheese puffs. Sometimes cold soup if she was lucky. The Sister told her she was lucky, she could talk and walk unlike most people that were in, said in an aggressive tone. I'm sure she feels really lucky with the terminal lung disease that her palliative team say she could pass away from at any moment. This was overhead by a carer who thought it would be a wonderful idea on her next visit to sing "you can talk, you can walk" to her. This is the behaviour of bullies not carers and they should be ashamed
Visited November 2022
Review titled Shelton Lock Care Home
Replied on 12 December 2022
Thank you, for your feedback and for taking the time to share your experience at Shelton Lock. We value all feedback as this helps us to improve our service where required. We operate in an open and transparent manner and encourage any concerns to be brought to the attention of the Home Manager immediately. We apologise for the poor experience at the home as we always strive to work with all our colleagues in a supportive way. We would encourage you to contact us if you would like to discuss your concerns further with senior management so that we can try and resolve them. You are welcome to contact the Area Director at HC-One, Darlington, telephone number 0333 999 8699.