Wrightington, Wigan and Leigh NHS Foundation Trust
The Elms, Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NNPatient ratings and reviews
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Reviews
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Review titled Wonderful, caring and efficient
Rated 5 stars out of 5
by Caroline Brahimi - Posted on 02 September 2024
I had day surgery today and the whole process ran like clockwork, from ENT clinic to pre-op and admission through the SAL, everything was handled incredibly well by kind, caring and dedicated staff. The staff in SAL and Theatres including the Anaesthetic Team, Recovery staff and ENT teams were excellent at explaining, putting me at my ease and caring for me at a time of vulnerability. Special mention to my Nurse in the SAL who looked after me so well post op and was so kind. Please pass on my very great thanks to the whole team-I hope I don’t have to see you again in the near future, but if I do I know I am in good hands!
Visited September 2024
Wrightington, Wigan and Leigh NHS Foundation Trust has not yet replied.
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Review titled Brilliant team
Rated 5 stars out of 5
by Roy Wood - Posted on 24 June 2024
The teams at Boston house and Leigh have looked after me. I have been assigned to the team for five years they’ve stabilised my eyes issue and really helped me. Advised me honestly at every stage and given me choices to make without any pressure.
Visited June 2024
Wrightington, Wigan and Leigh NHS Foundation Trust has not yet replied.
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Review titled Brilliant ward 3
Rated 5 stars out of 5
by Colin Price - Posted on 17 February 2024
Just like to thank all the staff on ward 3, although I was sent home after waiting all day I didn't mind because the staff and Doctor got me another appointment very quick quick and when I had the op on my leg the staff in the theatre were also really nice people thank you
Visited February 2024
Wrightington, Wigan and Leigh NHS Foundation Trust has not yet replied.
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Review titled So Caring !!!
Rated 5 stars out of 5
by Margaret - Posted on 06 November 2023
Went for my second eye cataract operation on the 24th of October 2023. From arriving on Ward 3 through to the theatre I have nothing but praise to offer to all staff involved. I was so nervous however every body was so caring & thoughtful making the hole experience more comfortable. My sincere thanks to all the staff involved. Margaret.
Visited October 2023
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 09 November 2023
Thank you for sharing your experience following your procedure on ward 3. I will ensure your comments are passed on to the team, I know they will be very happy to receive them. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled excellent post injury treatment
Rated 5 stars out of 5
by Margaret Fenton - Posted on 05 February 2024
Following a nasty leg injury on October 20th 2023 , I was referred for weekly dressings, and wound assessment to Leigh Infirmary. The staff have been wonderful, considerate, and kind, whilst tending to the wound. Appointment on time, and advice given at each visit. Tuesday 6th February will be my last appointment. I cannot fault the service.
Visited September 2023
Wrightington, Wigan and Leigh NHS Foundation Trust has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2023
My 7 yr old son had an appointment at the ENT clinic (Thomas Linacre Centre) this afternoon. A super one-stop service delivered by an exceptional team. Staff are very friendly and caring. They made my son feel at ease right from the outset. The doctors, nurses and audiologist were all excellent and carried out a comprehensive assessment. Thank you!
Visited September 2023
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 20 September 2023
Thank you for sharing your experience of the ENT clinic, I was so pleased to read that your son had such a positive experience. I will forward your kind comments to the team, who I know will be very pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Great team on ward 3 at Leigh hospital.
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I went in for surgery on Ward 3 on 16.08.2023 at Leigh hospital. I can’t thank your team enough for the fantastic care I received. Every single member of the team was amazing, caring, professional and put me at ease when I was anxious and upset about my personal situation. Thank you so much. You are all brilliant.
Visited August 2023
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 20 September 2023
Thank you for taking the time to post about your experience at Leigh Hospital. I will share your kind words with the team who I am sure will be very happy. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Appalling care
Rated 1 star out of 5
by Upset - Posted on 21 March 2023
Please please please do not bring anyone elderly or with more than one potential health issue to this Trust. The care is appalling my mum was moved onto 5 wards in 10 days at 87yrs old though fully cohesive she was frightened all the time about being moved again None of the staff know what she should be treated for despite numerous scans, x-rays blood tests and ultrasound. We have been told different results about a fracture today there is a fracture and 10days from admission she is being referred on the spinal fracture pathway Unable to take Paracetamol it causes vomiting she has refused it and has been left in bed in pain She now understandably has a chest infection, having had a bad chest all her life, and has been informed whilst on her own that they will not attempt to resuscitate her in the event of a cardiac or respiratory arrest. This is in spite of me requesting to be present when this information was to be given. Absolutely appalling abuse of an elderly patient
Visited March 2023
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 27 March 2023
Thank you for posting about your mum’s experience, I am sorry that you have had cause to be concerned. I was saddened to read of your mum’s distress. Please contact our team for us to discuss this further with you, we can be reached on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Gallbladder surgery
Rated 5 stars out of 5
by Gladys Gaye Wilson - Posted on 07 April 2023
On 20 February I went into Wigan Infirmary..Christopher Home..to have my gall bladder removed. I’m an 80 year old lady, and I have never had surgery before, and to say I was scared would be an understatement..I was terrified. But the treatment I received was second to none….everyone was so kind and understanding and completely put me at ease. The operation was a success and I was allowed home the same day.
Visited February 2023
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 14 April 2023
Thank you for your post regarding your recent surgery. I will share your feedback with the team who I am sure will be pleased to read of your experience. May I wish you well in your recovery. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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Review titled Accident and emergency.
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2022
GP referred my 3 day old to A&E as urgent. We sat in peads department for approximately 6 hours, which was full of Scarlett fever. Nowhere was available for newborns to be placed to try to shield them from a department rammed full of a dangerous illness. There were no places to sit and some mums were sat on the floor with their children. I am 4 days post partum, stood for around 2-3 hours, very uncomfortable and fed my child stood up, before any member of staff gave me a chair. I was very emotional having not long since given birth and asked if my fiancé could stay with me given that I wasn’t able to use the toilet because the pram wouldn’t fit in there with me and it is highly unhygienic to take baby in but I would have been left with no other option, but was declined this due to the 1 parent rule. I could have understood this, if the department wasn’t half full of mums and dads together, which weren’t challenged. I raised this with senior nurse and was told “we do announcements”. No announcement was made until around 4 hours into our stay in the department. The rule was not policed properly and it was highly unfair. I was quietly upset and cried to myself as not to cause a scene, and it was only then that a staff member asked if I wanted to sit down and gave me a chair so I could feed my child comfortably. I was then told by a nurse my fiancé was allowed in now that we were in a cubicle, so when my fiancé came in, I was challenged rudely by an auxiliary, asking why I’d called my fiancé in when there is a rule in place. I explained the nurse has allowed him to enter and the auxiliary questioned who the nurse was and that she needed to double check, insinuating I was lying, despite being asked the nurses name and I was able to name and describe the nurse. (This is how I was made to feel by the auxillary). I am a nurse myself so absolutely understand the pressures the department is under, but the inconsistent policing of the parental rule has got to change. It’s either 1 parent for everyone or both need to be allowed in.
Visited December 2022
Review titled Wrightington, Wigan and Leigh NHS Foundation Trust
Replied on 09 January 2023
Thank you for posting about your experience at paediatric A&E, which I have shared with the department manager, who is very sorry that this was your experience, which is one they would never want for anyone attending the department. The manager acknowledges that the department was extremely busy on this day. Going forward the manager will discuss your feedback and reiterate to staff that everyone upholds the same rules regarding one or two parents being allowed to stay. If you would like to discuss this further, please do not hesitate to contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
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