Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Pediatric A&E
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Very poor experience. Sat for over an hour without seeing anyone then nurse tells us to go for X-ray. Now waiting another hour. My advice to triage nurse is not to say, "only one in front of you. You'll be seen shortly". 3 1/2 hours later at 1130pm we've still not been seen.
Visited October 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 02 November 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 67108.
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Review titled AEC Unit is a great addition to Worcester
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2022
A&E was crowded, impersonal and unpleasant to be in when you feel unwell. Being transferred to the AEC Unit was very re-assuring with great staff. Thanks AEC 😊
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 14 October 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Visit to A and E
Rated 5 stars out of 5
by B.P - Posted on 15 September 2022
I wanted to express my thanks to those ambulance staff who came out to me very promptly and dr who saw me in A and E when I had my prolonged nose bleed . Compassionate timely and very professional service . I was scared and put at ease immediately . I think they should be very proud of themselves.
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 24 October 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Why have a department not fit for purpose
Rated 1 star out of 5
by Wayne canning - Posted on 21 September 2022
Had a call asking could I go to the hospital the next day for a cancellation. Asked who with as awaiting on 2 to be told we will find out and call you back. No call back or anything. What a waste of resources and now as didn’t show to the back of the pile. A appointment that someone could of had. Phone the appointment line who close early. If it’s 1615 then why close at 1600 hrs.
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 14 October 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 66594.
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Review titled Excellent care marred by car park nightmare
Rated 5 stars out of 5
by Suzette Francis - Posted on 26 September 2022
Excellent service as usual provided by the children's centre. We left at 4.20pm, by 6pm we had not yet exited the car park. On phoning reception was told this was due to sheer volume of traffic. However it wasn't mere traffic volumes, but that due to the delay, the barrier wouldn't let people exit as it was registering people as not having paid sufficient to cover their time. Surely this can be anticipated? My daughter had a real panic attack as after reaching the barrier no one responded on help button ( despite the exact same thing having happened to the car in front). I then ran from the car into the hospital reception to see if any one could help. It was unmanned and the lady on a nearby kiosk said she could not help. People started to drive over the pavement to get around. The intercom was finally answered around 10 mins later! In these extreme conditions the barrier should be up. People will have already paid their fee to exit, its an additional hassle. The person answering the intercom said he had been handling other car parks, so would have been aware of the issue.... Please address this, excellent patient care is being ruined by such an awful experience. I saw so many elderly people not even able to reverse out of their parking spaces due to the build up of cars and cars mounting the pavement to get around the delay is an accident waiting to happen. Thank you
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 28 September 2022
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 66213.
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Review titled SLow return of 24 hour heart monitor results
Rated 2 stars out of 5
by Mike Woodhouse - Posted on 23 September 2022
24 hour heart monitor 5/6 Sept 2022. Still waiting to get the results back at the GP Surgery. Trying several times to call Cardiology at Kidderminster but it rings and then just stops/beeps after 15-20 seconds. So impossible to contact
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 14 October 2022
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 66592.
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Review titled excellent customer care
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2022
This review relates specifically to the Breast Screening Unit at WRH I recently was the driver for a woman with no English who attended for a breast screening. An interpreter had been arranged. Even so there were a number of difficulties with accessing the necessary information. The staff at the Unit were friendly, attentive, helpful, compassionate and persistent in ensuring our visit was successful
Visited September 2022
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 28 September 2022
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.