Worcestershire Acute Hospitals NHS Trust
Worcestershire Royal Hospital, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDPatient ratings and reviews
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Reviews
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Review titled Complete shambles
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Worst A&E experience I have ever known. Went in with suspected Ohss following IVF treatment. Waited for 10 hours for the doctor to eventually read my own notes back to me. Clueless on IVF and clueless on Ohss despite how serious it could be. Knowledge of staff was nowhere near good enough for an emergency unit. Should have been referred to the unit after 2 hours not 10 as the unit was empty. Lost my urine sample, and nobody reviewed my chest x-ray they did. Appalling service
Visited June 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 29 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 74432.
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Review titled Excellent clinical review
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Thanks to the gynaecologist and his team for a thorough examination and clear explanation of my mother’s problems. Felt reassured that her symptoms had been sympathetically reviewed and options discussed.
Visited June 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 18 July 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Wonderful care and attention
Rated 5 stars out of 5
by John - Posted on 21 June 2023
I was there for a number of hours on Sunday - having been referred there by a Minor Injuries Unit, as I had a ‘chronic infection’ of my right index finger- sounds insignificant but the pain! The service I received, when the A&E unit wax very busy, was excellent. I am not allowed to name the Dr but she was kind, caring, and very helpful. I do hope she gets to see this - thank you.
Visited June 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 29 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Appalling wait time for results
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
My relation is waiting for a 7 day heart monitor results this is now the 5th week. She was given the secretary’s number and it just keeps ringing out. So worried she is finding it difficult to function. How can this be right waiting this long ?
Visited June 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 02 August 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 75596.
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Review titled imaging Department Kidderminster
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
Had a CT scan today at 10.10am.Service from staff at Kidderminster was first class,Thank you for a pleasant vist and a very speedy service.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Tour de force in medical expertise and patient care
Rated 5 stars out of 5
by Patrick O'Brien - Posted on 15 May 2023
After my initial call for an ambulance it arrived at my house after 10 minutes, excellent, and promptly transferred me to the Alexandra Hospital Redditch. The ambulance crew where expert and caring which made me feel confident in them, right from the start. The A& E department was efficent and well organised, even though extremely busy. When transferred to the Cardiac ward for treatment I experienced excellent medical treatment and nursing care by all hospital staff. . A tour de force in Hospital practice by Ambulance staff, the A& E department and the Cardiology Department. Many thanks to the Alexandra Hospital, and I am eternally gratefull to a Hospital, whose expert and hardworking staff, saved my life Patrick O'Brien
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 26 May 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Car park barriers not working
Rated 2 stars out of 5
by Anonymous - Posted on 26 May 2023
Came to Worcester Royal hospital for outpatient appointment this morning. The machines at the barriers to enter and exit the car park at the front of the hospital were not working, the screens were blank so you could not obtain a ticket. Resulted in cars reversing, horns tooting, people having to get out of their cars etc etc Same experience when I left, car in front of me could not exit and driver had to reverse away from the machine. Please sort this out.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 73436.
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Review titled Entrance
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I am surprised patients are able to smoke in the entrance to hospital. I suffer with asthma and had to walk through the cigarette smoke which made me cough. I have noticed on other occasions smoking by entrance Patients mainly. Under the notice saying do not smoke. Why isn’t this stopped?
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 26 May 2023
Thank you for leaving us your feedback. I’m sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 73300.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
caring, committed, dedicated staff. nothing too much trouble. a long wait but made easier by the interactions of staff working in a & e on a very busy night
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 26 May 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Excellent maternity services
Rated 5 stars out of 5
by Kelly M - Posted on 30 May 2023
I wanted to say a big 'thank you' to everyone who has supported me through my pregnancy. I found the staff at Kidderminster maternity to be nothing less than excellent, showing empathy and kindness along with knowledge and professionalism. I had a C-Section on 17th May. I was nervous but was very happy with the care I received, from the midwife who supported us through the morning, to those in the theatre who delivered our child safely. A special 'thank you' to the anaesthetist, who calmed my nerves and let me give birth without the pain and trauma I'd experienced in previous birth experiences at a different trust. My husband and I are so grateful, you're all doing an amazing job. 'Thank you'.
Visited May 2023
Review titled Worcestershire Acute Hospitals NHS Trust
Replied on 01 June 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.