University Hospital of Derby and Burton NHS Foundation Trust
Royal Derby Hospital, Uttoxeter Road, Derby, Derbyshire, DE22 3NEPatient ratings and reviews
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Reviews
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Review titled Poor service disgusted to be honest
by Annoyed patient - Posted on 17 July 2024
I seen Mr in June and he was happy to put me on the waiting list for a full knee replacement including cap. I had a letter for the op stating 3rd of July on ward 801 and a pre op on the 1st of July. I then received a letter on the. 25th of June cancelling the operation. I then received another letter on the 1st of July giving me a new date of 17th July so thinking great not long to wait and managing to change my booked holiday to September. I turned up today after taking all the fortisip drinks ect and having the special scrub showers to present my letter on the ward to be told I'm not on the list I was taken to a room and waited for over an hour for a sister and Dr to tell me I wasn't down for the op today and he had supposing ly referred me to Derby because of my bmi which he previously agreed it wasn't a problem. I had to get the hospital to put me in a taxi back to Burntwood as I had no one to get me Home. This has left me with my head in a right mess and stress levels have gone through the roof. I have no idea when and if Derby are going to contact me and I'm left sitting in pain and pretty disgusted with how I have been treated. Sent from Outlook for Android
Visited July 2024
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 13 August 2024
Good afternoon (43923), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Excellent Care
by Anonymous - Posted on 13 July 2024
Due to a fall whilst out walking I needed surgery to repair a broken wrist . Being able to have access to my local Community Hospital was amazing. Everyone was so kind and the supporting staff as well as the surgical team made sure I was kept comfortable and fully informed of what was going on and what steps would be taken to repair the damage. Thank you.
Visited July 2024
University Hospital of Derby and Burton NHS Foundation Trust has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Partner had an appointment for a scan in radiology @sjh radiology department, he arrived 5 minutes early and was told they’re not open and to sit on the chairs in the corridor 30minutes later he was told they are open and to go in. At this point he found out he had missed his appointment and would have to wait ages to be seen -he left feeling very angry and frustrated. Staff need to be more considerate when telling people where to sit and when calling out to make sure they are not in the corridor still waiting.
Visited April 2024
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 30 April 2024
Good afternoon, Ref: 41614 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Endoscopy Visit 06/03/24
Rated 5 stars out of 5
by Andrew Mander - Posted on 06 March 2024
Attend Queen's hospital today for the first time for my appointment at the Endoscopy centre. Feeling nervous on arrival I was greeted by some of the most professional, helpful and kind staff that I have ever had the pleasure to meet. From my initial triage to the actual examination everyone was amazing , reassuring and professional nothing seemed to be too much trouble even when I felt slightly awkward. The staff are true credit to this hospital and the NHS should be proud to have these individuals working for them . Unfortunately I didn't catch anyone's name due my concentration being else where but I've added my name so that it is possible to see who looked after me today and pass on my gratitude. If I ever need another visit to an Endoscopy team, Queens you will be my first choice lol, but hopefully I won't be seeing you too soon 😉 . Thanks again Mr Mander
Visited March 2024
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 19 March 2024
Good Evening - 40629, It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the endoscopy department which you visited recently. We will forward your kind comments to the manager for Endoscopy requesting they share it with all staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Car Parking at Derby Royal Hospital
Rated 4 stars out of 5
by Anonymous - Posted on 29 February 2024
I had an appointment at 3.00 this afternoon and arrived at the hospital at 2.10. Frankly it was like a war zone - it took 5 minutes to even drive through the main entrance. After queuing to park for 45 minutes and there were still about 30 cars in front of me I gave up and went home because there was no way I would make my appointment. Thank goodness my appointment was only for routine breast screening rather than something more serious. So the result was a missed and a thus wasted appointment. I have never seen such a debacle; the entire site was gridlocked. When is something going to be done? It’s been like this since the hospital was built but today was the worst I’ve ever seen. And just how do you get to attend an appointment on time, particularly when you work and can’t allow hours to sit in a car park queue? It’s honestly what you’d expect in third world countries, not the UK! I feel very sorry for people who have relatives in hospital and want to visit every day because parking is just a complete nightmare and frankly disgraceful.
Visited February 2024
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 19 March 2024
Good evening (40630), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Happy experience
Rated 5 stars out of 5
by Julia Jones - Posted on 13 July 2023
I cannot fault the care and kindness I experienced when I was taken into hospital recently. From the paramedics to all the staff I met during my time there, they were marvellous and a credit to the NHS. Waiting times were minimal and I was always kept informed of everything that was happening. Even after a 12 hour shift they were still cheerful and smiling. They deserve double whatever they’re earning!
Visited July 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 21 July 2023
Dear Ms Jones- ID 35380 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff in the Accident and Emergency department at the Royal Derby Hospital as well as the paramedics who brought you in. I will forward your kind comments to the managers for these services to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Florence nightingale hospital blood test
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I am prone to bruises as I am diabetic but I rarely get them. Whenever I get a blood test i always end up bruising and sometimes they take so much blood out that it makes me feel weak. They seem like trainees who do the blood tests and they need more training to actually be able to train on humans. They need blood test professionals and to be gentle to those with health conditions.
Visited May 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 17 May 2023
Good morning- PALS-33871 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
The whole team in Endoscopy dept were fantastic. The procedure was clearly explained and the care given to reassure was much appreciated. Everything was smoothly run and very professional.
Visited February 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 15 February 2023
Good morning- (Pals concern-31331) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Endoscopy unit which you visited recently. We will forward your kind comments to the manager for the Endoscopy Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Quick efficient service
by Diane - Posted on 11 January 2023
I went for ultra sound on my abdomen and was in and out within 35 mins. Fabulous service and friendly staff. Added bonus was not having to pay for parking. May you continue giving this service.
Visited January 2023
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 30 March 2023
Good morning, Diane, (Pals I.D-32412) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Imaging Department which you visited recently. We will forward your kind comments to the manager for the Imaging Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Professional, slick, stress free
by Liz M - Posted on 03 November 2022
Fabulous experience today. Came for a foot operation as a day case. Everyone was lovely. Kept me informed. The whole process was professional, slick and extremely stress free. Nothing like a hospital visit at all. I even got a hot blanket to keep me warm in theatre. Well done everyone!
Visited November 2022
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 22 December 2022
Good afternoon (Pals I.D-30225) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the surgery day case department which you visited recently. We will forward your kind comments to the manager for surgery day case department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).