University College London Hospitals NHS Foundation Trust
250 Euston Road, London, NW1 2PGPatient ratings and reviews
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Reviews
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Review titled uclh gone down hill after covid
Rated 1 star out of 5
by Mike - Posted on 22 August 2024
Pre covid, uclh gastro team saved my life, I have no idea what has happened to the gastro team after covid period! My 67 year old mum whose been in severe gastro pain over the past 4 weeks, cant even get to see a gastro consultant, we have waited for 2 telephone appointments in the past 2 weeks, yet both times we had no phone call! She's been to uclh a & e several times in the past 2 weeks with bad pain, yet still sent away in pain, without being put forward to a gastro doctor, it's unacceptable and a real major failing by uclh! On my mums 8th A & E trip, this time the ambulance have taken her to St Thomas hospital, they are attending to her pain and she's getting first class treatment, which she did not get help in the 7 times visiting uclh a & e for her pain other than the words there's nothing we can do!
Visited August 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled A&E staff nursing staff should be trained in humanity
Rated 3 stars out of 5
by James - Posted on 17 July 2024
I attended the A&E following an assault traumatised and in pain. The nursing staff Majors chairs were uncaring rude unhelpful I was spoken to as a criminal or begging for charity I was humiliated after such a terrible attack I was left in severe pain for 9 hours on a chair sitting was extremely painful, they ignored doctors requests for a bed I suffered almost as much by the nurses as my attacker. Finally at 7am I was allowed to lie down prior to being admitted for urgent minor surgery. I was not offered water or food in 9 hours.
Visited July 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great experience and on time
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
I'd like to say thank you to everyone in the endoscopy department. Everyone was very nice to me and reassured me that everything would be ok and they would manage my pain throughout the procedure. The doctors, nurses and reception staff were polite and on time and made the whole experience as stress free as possible.
Visited May 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled CT - now sore
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2024
In for a CT scan today and first off, the need to be off centre made life difficult for me. It's physically very hard if you are in pain to move to the right side of a narrow CT table. Using the rod and angling my leg has now left me even more sore than normal. The scan table was hard and uncomfortable and the fluorescent light above the scanner has left me with sore eyes. There was no wooden chair to put my shoes on and so had to hobble back to the waiting room. I let myself out as noone could be bothered to check on me or even say bye. It would help in future for scans like this to say you will have to disrobe, thankfully my shorts didn't have metal eyelets. This was my worst experience ever of a CT. It felt cold, unfriendly, and claustrophobic. UCH is supposed to be the best - not quite.
Visited May 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Attended A&E with suspected heart condition
Rated 5 stars out of 5
by Martin Oliva - Posted on 19 April 2024
Experienced very high blood pressure and chest pains so attended UCH A&E as per NHS advice. Prompt, faultless and comprehensive care given in a clean and efficient environment, the very best on offer by the NHS. Yes this is a genuine review.
Visited April 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Efficient and caring service from beginning to end
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
From the GP's call to being seen, having tests done and then seen by a doctor and sent on my way I saw such good care, patience, calmness and kindness towards me and the other people in the waiting room. I often direct patients here as a GP but it was great to see it from the other side - hurrah for the NHS and the Ambulatory care team at UCH and a big thank you!
Visited April 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Smiles all round
Rated 5 stars out of 5
by Lesley - Posted on 17 February 2024
I dropped my friend at the entrance to the hospital and we were immediately greeted by a wonderful man who appeared as I got out of the car, he fetched a wheelchair and took her to her appointment. We were so relieved! I then parked the car and returned. Every member of staff I spoke to was helpful and polite and I eventually located my friend sitting in a wheelchair ready to be taken downstairs for her lift home. Thank you.
Visited February 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Sunanda Pieris - Posted on 15 February 2024
I had foot surgery at the hospital and my care and treatment was excellent. The staff were both caring and kind. Every part of my procedure was explained to me and I was made to feel cared for and comfortable. I want to thank all the staff that attended to me.
Visited February 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled High level of professionalism, care and dedication
Rated 5 stars out of 5
by Lisa - Posted on 05 February 2024
I came to uclh with a diagnosis of pneumonia. As it turns out, it was a severe one. The level of care, thoroughness and dedication that I experienced from every member of staff at uclh are unparalleled. They took my symptoms very seriously, ran all the tests and scans that were necessary (X-ray, CT, blood tests, ECG) to determine the degree and location of the pneumonia and exclude the possibility of complications given my symptoms and medical history. The wait was not particularly long, I got assessed by a nurse within less than ten minutes and directed to majors only a fee minutes after they had taken a blood sample, communication was good and transparent, procedures and examinations ran smoothly and whilst waiting for my results, the nurse checked my vital signs regularly. The clinician who examined me was incredibly kind, professional, caring and dedicated to assessing my condition and coming up with the right treatment plan. At the end of the day, I even got a vegan sandwich. I would always come back to uclh as the staff there are very professional, knowledgeable and caring.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Departmental notification and the use of the word Home
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Hospital staff from a different service in the hospital do not seem to know when a person is already an inpatient in the hospital. This should come up when their record is open as this could cause distress to the person at home. Staff (not nurses) usually tell the patient when they are leaving the hospital they are going Home to when they sometimes mean another facility and not where they actually live before they when into hospital. This can be distressing for patients and misleading to family and carers.
Visited January 2024
University College London Hospitals NHS Foundation Trust has not yet replied.