United Lincolnshire Hospitals NHS Trust
Trust Headquarters, Lincoln County Hospital, Greetwell Road, Lincoln, Lincolnshire, LN2 4AXPatient ratings and reviews
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Reviews
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Review titled Excellent all round
by Margaret Manning - Posted on 18 September 2023
Total knee replacement. I had such wonderful care from all the staff in all departments. Extremely kind and professional.
Visited September 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled My doctor referred me for an URGENT Cariologist appointment. ref
by Ronnie1962 - Posted on 25 December 2023
My referral was supposed to actioned within 14 working days. This was then extended to 75 days and then an estimated 15 months. Each of the first two deadlines passed with no contact from the NHS. I had to phone the hospitals for an update. The receptionists I spoke to weren't interested in the length of the delay. The third extension was just ridiculous. I was eventually seen six months after my original GP appointment.
Visited September 2023
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Review titled United Lincolnshire Hospitals NHS Trust
Replied on 08 January 2024
Dear Ronnie1962 I am sorry that you were not seen within a suitable timeframe for your cardiology appointment. Demand for cardiology appointments is a huge pressure at the moment and as such our waiting times for new and follow up patients are delayed. We are working on reducing this delay by undertaking pathway improvement work within our speciality which we hope will reduce the wait times for patients and make our pathways clearer for primary care to access. I was disappointed to read that our staff were not understanding with regards to the length of your wait. If you have any issues going forward with cardiology appointments, please do not hesitate to contact me. Sally Miller Clinical Services Manager Cardiovascular Medicine Mobile: 07849 836220
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Review titled Let down badly
by Steven Simmons - Posted on 07 September 2023
Had eye surgery booked for 7.9.23 They previously cancelled 17.8.23, Letting me know 16 hours before. Doctor I’ll, so fair enough there. Today, having flown back specially, I got a text reminder on Sunday 3rd Arrived at 8 am at the reception, as instructed, only to be told. Eye surgery cancelled!!!! No explanation, just a verbal apology. They have all my details! Would a text or phone call to advise of their problem have been expecting too much?? It would have saved two oap’s having to waste 50 miles of driving! Not to mention the stress. Still heard nothing from anybody.! Very disappointed that nobody has yet took charge or shown any concern.
Visited September 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Saturday Scan Grantham Hospital
by Amanda Scott - Posted on 09 September 2023
I was welcomed early by the CT team who were kind, helpful and professional throughout. I felt that my care was personalised and warm. These folks deserve thanks!
Visited September 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Surgical Day Care Unit - Hernia operation
by Dean Fairweather - Posted on 03 August 2023
Just had an inguinal hernia operation done at John Coupland Hospital under local anaesthetic and from my initial consultation 3 weeks ago to the operation yesterday I can honestly say the whole team were fantastic. The team were professional but had a friendly and caring approach which put me at ease for my operation. They had the time to explain everything that was happening and I never felt rushed, they really couldn't have done more for me. The consultant was brilliant, such a skilled and efficient surgeon and a really nice chap too. I even received a follow up call from a nurse the next day to see how I was getting on after my operation! If I ever need another hernia operation in the future John Coupland Hospital will be my first choice without doubt. Thank you so much to all the team in the Surgical Day Care Unit!
Visited August 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled SEAU ward excellent Lincoln County Hospital
Rated 4 stars out of 5
by Anonymous - Posted on 31 July 2023
Admitted for corrective operation, All staff on ward fantastic, caring, understanding and personable. Food brilliant, felt like I was in good hands the whole time I was on the ward
Visited July 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Compassionate & professional
by C Holmes - Posted on 23 July 2023
I attended for an MRI and being claustrophobic, I knew this would be difficult. The appointment was with 5 days of being requested by my consultant, so no waiting for weeks which was great. The two staff who conducted the scan were extremely patient with me, constantly reassuring and very compassionate. They did everything they could to make the experience as good as possible.
Visited July 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I received a diagnosis in May an operation in June and further treatment during the summer completing my treatment recently. All of the staff that I had contact with were really professional and very supportive explaining every thing I was going to go through. They were all very caring and compassionate.
Visited May 2023
United Lincolnshire Hospitals NHS Trust has not yet replied.
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Review titled poor service
Rated 3 stars out of 5
by Anonymous - Posted on 06 January 2023
I was admitted to pilgrim hosp. on30/12/2022. On 01/01/2023 a doctor examined me and said she could see no reason why I could not go home,but needed another doctor to discharge me.I was stuck on the wardfor the next 2 days blocking a much needed bed just because the nurses could not get a doctor to visit me.
Visited January 2023
Review titled United Lincolnshire Hospitals NHS Trust
Replied on 10 January 2023
Thank you so much for taking the time to share your experience. To enable us to assist with this please contact our PALS (Patient Advice and Liaison Service) via any of the following: Email: pals@ulh.nhs.uk Text: 07815 707746 Tel: Lincoln 01522 707071, Pilgrim 01205 446243, Grantham 01476 464861
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Review titled Sent home due to staffing
by AntC22 - Posted on 14 November 2022
I’ve been admitted at Lincoln hospital with very strong pain due stone in the kidney. After more than 24h without food and drink (normal procedure for surgery), doctor sent me home with some pain killers saying can’t do surgery due shortness of staff. Only for me it seems, because the other day patients in my room all went to surgery…
Visited November 2022
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Review titled United Lincolnshire Hospitals NHS Trust
Replied on 15 November 2022
Good morning, Ant, I am sorry to hear of your concerns. Please do make contact with me on lisa.pim@ulh.nhs.uk if you would like to talk through your concerns in more detail. I will help in any way I can. Kind regards, Lisa
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