The Royal Wolverhampton NHS Trust
New Cross Hospital, Wolverhampton Road, Heath Town, Wolverhampton, WV10 0QPPatient ratings and reviews
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Reviews
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Review titled Unbelievable
Rated 1 star out of 5
by Luke - Posted on 07 September 2022
Had an appointment which I needed to cancel as it states that failing to attend without cancelling will result in withdrawal of service. Have so far spent around 4 hours a day for 3 days attempting to call. As yet I have not managed to get through to anybody at all in cardiac investigations, the closest I got was spending 3 hours in position number 1 in the queue. I can only assume the person before me was very unwell to need to speak to the teal for 3 solid hours. So now I have no option but to miss my appointment as I am physically unable to cancel it.
Visited September 2022
Review titled The Royal Wolverhampton NHS Trust
Replied on 08 September 2022
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
