Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
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Reviews
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Review titled Terrible Care and Communication Skills
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2024
A Dr saw me for 10 minutes after I waited 2 hours, didn’t even ask me about why I had attended my appointment for my eyes. Instead read a paragraph summary of a referral and then gave me eye drops. When challenged on this he responded with if I wanted to get rid of you as fast as possible I would have just written you a prescription. Dr proceeds to give me a prescription then leave. So in essence he told me how he was going to fob me off and then did exactly that. Waste of time attending no compassion or care at all.
Visited September 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 September 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that the Doctor’s communication with you was poor. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Fantastic care
Rated 5 stars out of 5
by Paul Lewis - Posted on 24 August 2024
Went in for a hip replacement, staff couldn’t have been nicer and more helpful. Put at ease throughout my stay and nothing was too much trouble. In the anaesthetic department the lady helping was perfect for the role; both bubbly positive and very reassuring to help me relax. On Compton Ward the staff were so friendly and helpful, nothing was too much trouble. A huge thank you to everyone that was involved with my care
Visited August 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 September 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a good experience in Compton ward during your hip replacement, and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Brilliant service
Rated 5 stars out of 5
by Lyn Rosier - Posted on 07 August 2024
Attended vascular studies for ultra scan to be followed by appointment with nurse. I was seen punctually and with respect and care, fully informed of procedure. I was then seen by both a consultant and senior consultant, they did not have a booked appointment but were flexible enough to squeeze me in so I didn't have the dreaded wait for results. They will not realise how this was appreciated in their very busy schedules. I was treated with care and respect by everyone I encountered. Thank you
Visited August 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 August 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. We are so pleased that you had a positive experience, and were pleased with your treatment and care from the staff. Your positive comments will be passed on to all the staff involved. From all of Team NGH.
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2024
Had CT scan this morning and staff were extremely kind and helpful explaining the procedure clearly. Couldn’t have gone better 5 stars all round.
Visited August 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 August 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience during your CT scan and were pleased with your treatment and care from the staff. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled excellent treatment in A&E injury
Rated 5 stars out of 5
by j m - Posted on 31 July 2024
the staff in A&E injuries departments were exceptional when i had cause to visit 28th july 2024. The treatment was very professional and friendly which gave me great confidence. thank you to all staff who treated me laura and ben are the names i remember
Visited July 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 August 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. We are so pleased that you had a positive experience in our Emergency Department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Excellent on every level
Rated 5 stars out of 5
by Elizabeth Fleming - Posted on 31 July 2024
Was in an accidental fire. Paramedic and ambulance and fire brigade all arrived within 14 minutes. I was treated with the utmost respect and my burns were tended to by staff at the top of their game. I can't thank the staff of A&E enough for their care in what is a constantly busy department. Bless you all!
Visited July 2024
Review titled Northampton General Hospital NHS Trust
Replied on 09 August 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our ED and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Labour ward
Rated 1 star out of 5
by Claire - Posted on 08 June 2024
My daughter got sent into be induced due to placenta calcification she has been since Tuesday 2 failed pessaries to induce no scan give just the odd heartbeat monitoring apparently they have no beds so she has to continue to wait no Dr see her yesterday no explanation they told her she could leave for 4 hours today but she is a priority as it’s been 5 days now she’s been told no the thing is she was sent in with concerns not her choice no explanation etc there’s no midwife’s no rooms it’s shambolick down there something has to be done first time mums need care not just left for days especially as a midwife sent her in due the placenta problems they don’t seem bothered the HCA there has been amazing though so apologetic she seems to have been forgotten as the induction has failed so let’s just leave her yes this is how she’s being treated I will be taking this further as the stress is not good
Visited June 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Cardiology appointment line
Rated 2 stars out of 5
by Colin Arthur Ellis - Posted on 28 June 2024
The telephone line to Cardiology appointments is not being answered. On Friday 28th June I was on the line for four hours the waiting line reduced as expected but when it reached queue number one nothing happened for 42 minutes. Totally I spent almost 3 hours trying to get through. I also tried the on-line service which did not recognise my wife's referral details. This is not only not acceptable but thoroughly frustrating. Phone lines should never not be attended. My faith in the service is slowly evaporating.
Visited June 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that your call was not answered. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Not Great!
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2024
My husband was referred to A&E by his GP. He had a resolved fracture in his foot but a very distorted unresolved area of swelling. The intake receptionist was very rude to all patients. Perhaps the sign next to her instructing patients to be polite should have been directed at her. The intake was in a cramped, understaffed portacabin. The Dr did not even examine his foot and said there was nothing they could do and sent us on our way. The area outside A&E was covered in litter, used gloves and general filth. This is shocking, clean it! The parking area is cramped, overpriced and inadequate. By their nature, hospital visits are not fun, and we are lucky to have our NHS but come on NGH, this was shameful!
Visited May 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your husband’s experience. Your input is most valued to us. We are very sorry to hear that your husband has not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Massive thank you
Rated 4 stars out of 5
by Anna Sutton - Posted on 03 June 2024
Would just like to say a massive thank you for all of the staff working on A and E. Was crazy busy but the staff kept the place calm and were incredibly nice and friendly. Even when feeling sorry for myself they made me smile. Very caring and had high spirits considering the pressures they are all under
Visited May 2024
Review titled Northampton General Hospital NHS Trust
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in the Emergency Department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.