Maidstone and Tunbridge Wells NHS Trust
Maidstone Hospital, Hermitage Lane, Maidstone, Kent, ME16 9QQPatient ratings and reviews
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Reviews
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Review titled Exceptional service by nurse practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2024
Nurse practitioner went over and above with the service he provided. Very thorough in all areas of treatment, knowledgeable and caring throughout consultation,
Visited October 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 21 October 2024
Dear patient Thank you for taking the time to share your feedback with us. I was pleased to read the nurse practitioner who treated you was very thorough in all areas of treatment and was caring throughout your consultation. I will today share this with the management team who I am sure will appreciate and share you feedback with the team. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Waste of time and money
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2024
Was admitted to Tunbridge Wells A+E with a irregular heart I was immediately wired up to a heart monitor and had bloods taken and a x-ray 9 hours later no results no interactions for the last 4 hour whatsoever dispite having a heart jumping continuously between 60 and 190 during the 9 hours there was no privacy they insisted the curtains remained open so basically you become a object to be stared at by everyone passing on top of this staff repeatedly in and out getting items to use in other cubicles not a word just charge in and back out, over a week later my Gp is still waiting for results and records from my time in there despite emails he still has no reply, a recent survey I took part in a majority stated the NHS doesn't need more funds it needs to work in a competent manner and stop wasting so much time for instance my gp now having to chase results he should already have,
Visited September 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 23 September 2024
Dear Patient Thank you for taking the time to share your recent experience with us via your review and I am sorry to read of the concerns you have raised. Please do not hesitate to contact the PALS team using the contact details below so that we may assist you further. Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Fred Edwards - Posted on 01 April 2024
From the ambulance crew, through A & E to my stay inJohn Day Ward, including support from the Virtual Ward staff all the care I received was excellent. All the staff were friendly & professional. I cannot thank everyone enough.
Visited March 2024
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 03 April 2024
Dear Mr Edwards Thank you for taking the time to write this review about your experience. It is always nice to read such kind words and I am pleased you received excellent care from the Emergency Department (ED), John Day Ward and the support following discharge from the Virtual Ward team. Rest assured I will share this review with the management teams for all the departments who I know will appreciate your feedback. Best wishes Sylvia PALS officer
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Review titled Terrible Hospital
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
The Hospital is badly organised and needs to be better run. It has changed from treating patients to staff tapping things into laptops and trying to avoid doing anything that is going to cost money. It discharges patients knowing full well that they will be back, as they do not treat the underlying cause, but just patch patients up and send them home. Overall an absolutely terrible hospital.
Visited March 2023
Review titled Maidstone and Tunbridge Wells NHS Trust
Replied on 30 March 2023
Dear Patient Thank you for taking the time to submit your feedback and I am very sorry to learn that you have concerns regarding the care and treatment at Maidstone Hospital. Can I please ask that you contact the PALS Office at your earliest convenience, so that we may discuss your concerns further. Once again I am sorry for your experience and do hope that we can speak with you shortly. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk