East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled Exceptional Staff
Rated 5 stars out of 5
by Richard - Posted on 05 September 2024
I’m really grateful for the outstanding care I received in the Gardener Ward. Every single member of staff I interacted with was of the highest quality.
Visited September 2024
East Sussex Healthcare NHS Trust has not yet replied.
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Review titled Excellent Staff, great Service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
I visited the Urgent Treatment Centre and SAU and wish to acknowledge the excellent Service I received. I saw a number of different staff members all of whom were extremely kind, professional and helpful even though the hospital was clearly very busy. The waits weren't too long and a very satisfactory outcome. Thank you.
Visited August 2024
East Sussex Healthcare NHS Trust has not yet replied.
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Review titled Overall a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I wanted to take a moment to express my deep gratitude for the care I received during my recent day case surgery at Conquest Hospital. Firstly, I’d like to acknowledge a HCA on Gardener Ward. She was incredibly welcoming and friendly, putting me at ease with her kindness. Soon after, 3 doctors and a nurse arrived. One of the doctors thoroughly explained the procedure, ensuring I understood everything. Two doctors then left, leaving the anaesthetist, who was truly amazing. Her warmth and humour completely eased any lingering anxiety. The nurse, was on hand throughout the day and was outstanding—a real credit to her profession. If all nurses were like her, patients would always feel as cared for as I did. As I was being prepared for surgery, two more staff members arrived to escort me to the recovery room—I regret not catching their names, but they were also exceptional. The male staff member, in particular, was so attentive, bringing a sense of comfort and lightness to the whole experience. In the anaesthetic area, I met the anaesthetist again, along with a anaesthetic nurse. The anaesthetist continued to be outstanding, providing exceptional care that made those final moments before surgery incredibly comfortable. The nurse was calm and reassuring, which added to my overall sense of security. Thank you to the nurse for your advice—I will definitely follow up on it. Throughout the day, I was asked multiple times if I had any questions, which made me feel safe and well-cared for. Having personally experienced surgeries in the private sector in London, I can confidently say they don’t compare to the level of care I received from our NHS Hospital. Last, but certainly not least, my deepest thanks to my consultant I am incredibly pleased with what you have done for me, and I will be forever grateful. I want to extend my deepest thanks to everyone involved in my care, from booking to discharge. Your professionalism, kindness, and compassion made all the difference.
Visited August 2024
East Sussex Healthcare NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
I recently had a minor eye procedure at Bexhill hospital (Opthamology dept) The staff were brilliant - caring, friendly and very efficient throughout my appointment. I cannot thank them enough for their care. I am delighted with the end result and very grateful to the team of 4 who looked after me.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
It was lovely to read your feedback regarding your eye procedure at Bexhill Hospital and that you are also delighted with the result. We will ensure your words of appreciation are shared with the Ophthalmology Team.
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Review titled Amazing Conquest hospital A&E care
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Arrived after a sports injury and in a lot of pain. Around 5 mins wait before being seen. Had a full assessment of the injury, brace, crutches and pain killers within 30 mins by a fantastic nurse and a time for a follow up appointment within the next week. Could not be happier with the service received. Thought I'd be looking at hours sat in a waiting room but this absolutely was not the case - such a relief!!
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
We endeavour to provide a high standard of care to all our patients. It was therefore pleasing to receive your feedback following your attendance to our Emergency Department at Conquest Hospital and to learn that you were promptly assessed and treated for your presenting sports injury. We would like to thank you for taking time to share your experience and hope your follow up appointment went well.
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Review titled A safe port in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I was taken ill whilst holidaying alone. I was dealt with very efficiently and compassionately by the staff at A and E. My problem was diagnosed and I was referred for surgery at the Conquest Hospital Hastings the following day. My thanks to A and E for helping me through a distressing time.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 23 July 2024
Dear Barry, Thank you for taking the time to provide such lovely feedback following your attendance to our Emergency Department at Conquest Hospital. We realise how worrying it must have been to be unwell when on holiday but were pleased to learn that your condition was promptly diagnosed, and you were appropriately referred to the Surgical Team for treatment. Please be assured that your kind words will be relayed to the team in the Emergency Department.
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Review titled A safe haven in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I needed emergency surgery whilst on holiday alone. The staff on the surgical assessment unit were all so professional and caring that they made what could have been a distressing experience for me so much more positive and reassuring.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 23 July 2024
Dear Barry, It was lovely to read your further review, this time about your care in our Surgical Assessment Unit (SAU) when you were referred for emergency surgery. We pride ourselves on providing a high standard of care to all our patients and are pleased that staff were able to put you at ease during this distressing time. We do hope you are making progress following your emergency surgery and wish you all the best. Your feedback will be appreciated by the team on SAU.
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Review titled Conquest hospital
Rated 5 stars out of 5
by Paul - Posted on 26 June 2024
Had a week in icu. Everyone in hospital. Was lovely doctors and nurses really helped to get me back on my feet again now nearly back to full fitness thanks to everyone in hospital
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
Dear Paul, We were pleased to hear that you are nearly back to full fitness following your stay in ITU, which we realise will have been worrying for you. We were also glad that the medical and nursing staff assisted your recovery and will ensure your lovely words are relayed to the team in ITU.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Our consultant at the Conquest Hospital did an outstanding job of taking care of our 4 year old son, he was very interactive with him, he put us at ease and happily answered all our questions. He took the time to clearly asses what the problem was and explained to us clearly what was going on. We left feeling confident and extremely greatful for his care.
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 24 May 2024
Thank you for taking the time to provide such lovely feedback following your son's appointment with his Consultant. It was pleasing to read that the Consultant put you and your son at ease and communicated what was happening and left your feeling confident in the care that had been provided. Please be assured that your kind words will be relayed to the department concerned.
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Review titled ED Conquest
Rated 5 stars out of 5
by John - Posted on 21 February 2024
Thank you to all the staff at the Conquest ED staff on 20/02/2024 who treated an injury I sustained earlier in the evening, treated with respect, compassion a humour, once again thank you for all you do for our community
Visited February 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 March 2024
Dear John, We strive to provide a high standard of care to all our patients and are pleased that this was evident during your recent attendance to our Emergency Department at Conquest Hospital. We really appreciate you taking the time to provide such lovely feedback and will ensure this is relayed to the team in the Emergency Department.