East Sussex Healthcare NHS Trust
St. Annes House, 729 The Ridge, St. Leonards-on-Sea, East Sussex, TN37 7PTPatient ratings and reviews
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Reviews
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Review titled brilliant doctor
Rated 5 stars out of 5
by Jade - Posted on 11 September 2024
i visited a&e in eastbourne tonight with my partner and was seen by a wonderful doctor, without giving too much detail on here i really wanted to express my gratitude to her. she really listened and understood what was happening/wrong and effectively provided a treatment. amongst the medical discussions about recommendations she also was able to make us laugh despite how stressful my situation was. thank you so much! from jade
Visited September 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 12 September 2024
Dear Jade, We are delighted and very grateful to read of your positive experience in the Emergency Department (ED) at Eastbourne DGH last night - thank you for such lovely feedback. We understand that patients attending the ED will often be in great pain or discomfort, and will be anxious, worried or upset as they wait to be seen. It is therefore reassuring for us to read that the doctor you saw treated you with kindness, compassion and dignity by listening to you and making recommendations that led to effective treatment. We are patient-centred, and high standards of care and treatment is at the heart of what we strive for. We hope you are making a good recovery Jade, and send you our very best wishes. We will also ensure our ED leadership team have sight of your wonderful feedback.
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Review titled Exceptional Staff
Rated 5 stars out of 5
by Richard - Posted on 05 September 2024
I’m really grateful for the outstanding care I received in the Gardener Ward. Every single member of staff I interacted with was of the highest quality.
Visited September 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 12 September 2024
Dear Richard, Thank you for the very kind words of praise and gratitude you have shared following a recent episode of care on Gardner Ward. We appreciate that being admitted to an unfamiliar environment such as a hospital ward can be upsetting or worrying for some patients, so we are delighted to read that the contact you had with various members of staff during your admission was positive and your care was of a high standard. We very much hope you have, or are making, a good and full recovery Richard, and send you our best wishes. We will also share your lovely comments with the staff of Gardner Ward. Keep well and safe.
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Review titled Excellent Staff, great Service.
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
I visited the Urgent Treatment Centre and SAU and wish to acknowledge the excellent Service I received. I saw a number of different staff members all of whom were extremely kind, professional and helpful even though the hospital was clearly very busy. The waits weren't too long and a very satisfactory outcome. Thank you.
Visited August 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 September 2024
Thank you for taking the time to tell us about your positive experience of care when attending the Urgent Treatment Centre and Surgical Assessment Unit (SAU). It is very reassuring for us to read that all the staff involved in your care treated you with kindness and were professional in their approach. We hope you have, or will in due course, make a good recovery and will ensure that your feedback is shared with the teams.
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Review titled Overall a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 August 2024
I wanted to take a moment to express my deep gratitude for the care I received during my recent day case surgery at Conquest Hospital. Firstly, I’d like to acknowledge a HCA on Gardener Ward. She was incredibly welcoming and friendly, putting me at ease with her kindness. Soon after, 3 doctors and a nurse arrived. One of the doctors thoroughly explained the procedure, ensuring I understood everything. Two doctors then left, leaving the anaesthetist, who was truly amazing. Her warmth and humour completely eased any lingering anxiety. The nurse, was on hand throughout the day and was outstanding—a real credit to her profession. If all nurses were like her, patients would always feel as cared for as I did. As I was being prepared for surgery, two more staff members arrived to escort me to the recovery room—I regret not catching their names, but they were also exceptional. The male staff member, in particular, was so attentive, bringing a sense of comfort and lightness to the whole experience. In the anaesthetic area, I met the anaesthetist again, along with a anaesthetic nurse. The anaesthetist continued to be outstanding, providing exceptional care that made those final moments before surgery incredibly comfortable. The nurse was calm and reassuring, which added to my overall sense of security. Thank you to the nurse for your advice—I will definitely follow up on it. Throughout the day, I was asked multiple times if I had any questions, which made me feel safe and well-cared for. Having personally experienced surgeries in the private sector in London, I can confidently say they don’t compare to the level of care I received from our NHS Hospital. Last, but certainly not least, my deepest thanks to my consultant I am incredibly pleased with what you have done for me, and I will be forever grateful. I want to extend my deepest thanks to everyone involved in my care, from booking to discharge. Your professionalism, kindness, and compassion made all the difference.
Visited August 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 September 2024
Thank you for sharing your positive feedback with us. We are encouraged by your kind and generous words that all staff that you came into contact with treated you with kindness, took the time to explain your procedure and were able to alleviate your concerns and put you at ease during this admission. We sincerely hope you have, or are making, a good and comfortable recovery and wish you all the very best on your journey to good health and wellbeing. We will also ensure that your lovely comments are shared with staff.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
I recently had a minor eye procedure at Bexhill hospital (Opthamology dept) The staff were brilliant - caring, friendly and very efficient throughout my appointment. I cannot thank them enough for their care. I am delighted with the end result and very grateful to the team of 4 who looked after me.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
It was lovely to read your feedback regarding your eye procedure at Bexhill Hospital and that you are also delighted with the result. We will ensure your words of appreciation are shared with the Ophthalmology Team.
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Review titled Amazing Conquest hospital A&E care
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Arrived after a sports injury and in a lot of pain. Around 5 mins wait before being seen. Had a full assessment of the injury, brace, crutches and pain killers within 30 mins by a fantastic nurse and a time for a follow up appointment within the next week. Could not be happier with the service received. Thought I'd be looking at hours sat in a waiting room but this absolutely was not the case - such a relief!!
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
We endeavour to provide a high standard of care to all our patients. It was therefore pleasing to receive your feedback following your attendance to our Emergency Department at Conquest Hospital and to learn that you were promptly assessed and treated for your presenting sports injury. We would like to thank you for taking time to share your experience and hope your follow up appointment went well.
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Review titled A safe port in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I was taken ill whilst holidaying alone. I was dealt with very efficiently and compassionately by the staff at A and E. My problem was diagnosed and I was referred for surgery at the Conquest Hospital Hastings the following day. My thanks to A and E for helping me through a distressing time.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 23 July 2024
Dear Barry, Thank you for taking the time to provide such lovely feedback following your attendance to our Emergency Department at Conquest Hospital. We realise how worrying it must have been to be unwell when on holiday but were pleased to learn that your condition was promptly diagnosed, and you were appropriately referred to the Surgical Team for treatment. Please be assured that your kind words will be relayed to the team in the Emergency Department.
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Review titled A safe haven in a storm
Rated 5 stars out of 5
by Barry - Posted on 06 July 2024
I needed emergency surgery whilst on holiday alone. The staff on the surgical assessment unit were all so professional and caring that they made what could have been a distressing experience for me so much more positive and reassuring.
Visited June 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 23 July 2024
Dear Barry, It was lovely to read your further review, this time about your care in our Surgical Assessment Unit (SAU) when you were referred for emergency surgery. We pride ourselves on providing a high standard of care to all our patients and are pleased that staff were able to put you at ease during this distressing time. We do hope you are making progress following your emergency surgery and wish you all the best. Your feedback will be appreciated by the team on SAU.
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Review titled Conquest hospital
Rated 5 stars out of 5
by Paul - Posted on 26 June 2024
Had a week in icu. Everyone in hospital. Was lovely doctors and nurses really helped to get me back on my feet again now nearly back to full fitness thanks to everyone in hospital
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 11 July 2024
Dear Paul, We were pleased to hear that you are nearly back to full fitness following your stay in ITU, which we realise will have been worrying for you. We were also glad that the medical and nursing staff assisted your recovery and will ensure your lovely words are relayed to the team in ITU.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2024
Our consultant at the Conquest Hospital did an outstanding job of taking care of our 4 year old son, he was very interactive with him, he put us at ease and happily answered all our questions. He took the time to clearly asses what the problem was and explained to us clearly what was going on. We left feeling confident and extremely greatful for his care.
Visited May 2024
Review titled East Sussex Healthcare NHS Trust
Replied on 24 May 2024
Thank you for taking the time to provide such lovely feedback following your son's appointment with his Consultant. It was pleasing to read that the Consultant put you and your son at ease and communicated what was happening and left your feeling confident in the care that had been provided. Please be assured that your kind words will be relayed to the department concerned.