Countess Of Chester Hospital NHS Foundation Trust
The Countess Of Chester Health Park, Chester, Cheshire, CH2 1ULPatient ratings and reviews
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Reviews
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Review titled ENT - Poor Patient Care & Multiple Cancellations
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2024
I've been seen by ENT for several years, having suffered for some time with otitis externa, followed by injury during biopsy. This left me with ongoing problems with one of my ears. I had regular appointments at the CoCH until lockdown, when I was one of the unfortunate ones they took the opportunity to eject from their service. About 4 years have passed, with a couple of hiccoughs during that time, but nothing I couldn't sort out. Several weeks ago the problems escalated, causing a lot of pain and ongoing deafness. The symptoms baffled GPs and an audiologist, and after three weeks I managed to get an appointment with ENT. At last, this morning, my long awaited appointment arrived (hoorah!) I'd taken time of work, and was getting ready to leave in an hour's time... only to receive a text just now cancelling the appointment due to an emergency. It's reminded me of multiple cancellations over the years for different reasons. I understand there has been 'an emergency', but it is part of a continuing pattern of unreliable service and to be let down once again, at the last moment, is shocking and upsetting. And do the ENT department care? I shouldn't think so...
Visited July 2024
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Absolutely terrible - won’t answer phone
Rated 1 star out of 5
by Diane Barnett - Posted on 16 December 2023
Won’t answer phone do we can talk to our mum - don’t keep us informed what is happening to her - bluebell ward Ellesmere Port - my mother is going down hill fast it’s terrible to see your loved ones going through this - can’t see due to ward closures- they just won’t answer phones- absolutely awful service-
Visited December 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Compassionate care
Rated 5 stars out of 5
by Amanda P - Posted on 04 April 2023
Absolute praise for the ED staff who provided excellent compassionate care for my husband yesterday. Despite another extremely busy day delivering emergency care the staff remained calm and highly professional in their approach. Their friendly demeanour helped to put us at ease. Thank you all so much.
Visited April 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2023
I had the misfortune of having to bring my little girl to A&E on the night of 13 Feb /early hours of 14 Feb as she was very wheezy and breathless. After a short wait, she was triaged by a calm and friendly nurse. He then informed the duty doctor - who promptly assessed her and prescribed the treatment and told us the plan. Another nice female nurse came over and administered the medication. She made my daughter feel relaxed throughout. After a period of observation, we were allowed to go home with the meds and relevant discharge information. All in all, we spent about 3 hours there. I have heard horror stories about the current state of NHS hospitals (esp A&E) but nothing but praise and gratitude from me this time. I am not allowed to put any names down but you know who you are!
Visited February 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Efficient and effective elective minor surgery
Rated 5 stars out of 5
by Peter S - Posted on 31 January 2023
Once I was on the Consultant schedule, a minor hand surgery with local anaesthetic was conducted efficiently and effectively with good team work from each contributing team
Visited January 2023
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paulmgray62@gmail.com - Posted on 09 December 2022
I needed an endioschop and was very nervous. I was treated with dignity and Professionally in a relaxed friendly atmosphere everything explained. Why i was nervous is beyond me. Fantastic service Thankyou NHS
Visited December 2022
Countess Of Chester Hospital NHS Foundation Trust has not yet replied.