Barts Health NHS Trust
Trust headquarters, Executive Offices, Ground Floor, Pathology and Pharmacy Building, The Royal London Hospital, 80 Newark Street, London, E1 2ESPatient ratings and reviews
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Reviews
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Review titled Never ending wait list
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2024
Was told I would have an appointment 4 weeks after an initial 3 week appointment after surgery. It's now in the 5th week and still no sign of an appointment and when you try to contact anyone they fob you off with phone numbers and extensions that don't work and don't reply to emails.
Visited August 2024
Barts Health NHS Trust has not yet replied.
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Review titled Disappointing
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
Usually very good but yesterday’s clinic was a shambles - appointment was for Ipm - arrived in good time, ecg done and were told at 12.35 would be next. Clinic disappeared from the information screen at 1pm - repeatedly queried what was happening - finally got to see a doctor at 2.15pm. Don’t believe this doctor was anything to do with the morning clinic, very pleasant but wasn’t able to answer any questions - just said book an appointment at reception for next year (which was not possible as the doctor hadn’t sent through a request). Very stressful morning with no apparent benefit.
Visited July 2024
Review titled Barts Health NHS Trust
Replied on 24 July 2024
Dear Patient Thank you for your feedback. We apologise for the negative experience you had and the distress it caused. Could you please confirm which hospital site and clinic you visited? This information will help us share your feedback with the appropriate team, as it is important that they understand the impact of the service provided. You can provide this information by emailing us at bhnt.centralcomplaints@nhs.net, please quote comment reference number:1846075 when replying. We look forward to hearing from you. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Team 7
Rated 5 stars out of 5
by Sumaya - Posted on 09 June 2024
Thank you to Team 7 at Bart’s health plastics for conducting my surgery! - I was awake during my surgery and felt warm and welcome, their friendly demeanour allowed for such a great experience and I loved chatting away to them. I would recommend this practice to anyone - thank you again!
Visited June 2024
Review titled Barts Health NHS Trust
Replied on 10 June 2024
Dear Sumaya Thank you for taking the time to share such positive feedback. We are so pleased that the team made you feel "warm and welcomed" which resulted in you having a great experience. Can you please confirm which hospital site you visited, so that we can ensure that the correct team receives your kind and heartfelt words? You can provide this information by emailing us at bhnt.centralcomplaints@nhs.net, please quote comment reference number:1824396 when replying. We look forward to hearing from you. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Excellent quick service
Rated 5 stars out of 5
by Angela Foskett - Posted on 23 April 2024
I had to attend the Minor Injuries Unit today after a fall having tripped over a displaced pavement. I could not have received better or more helpful attention in a very short time. Assessment of the injury, x-ray and post x-ray explanation were of the highest order. All individuals were outstanding in their service. Please pass this message on. Angela Foskett
Visited April 2024
Review titled Barts Health NHS Trust
Replied on 24 April 2024
Dear Angela Foskett Thank you for taking the time to share such positive feedback regarding the Minor Injuries Unit. We are pleased that you received excellent patient centred care and that all staff within the department was in your words outstanding. We will ensure that your feedback is shared with the service. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
nhs was extremely helpful and made me me feel comfortable, she had very good knowledge of the problem I had and knew exactly what to do .
Visited April 2024
Review titled Barts Health NHS Trust
Replied on 15 July 2024
Dear Patient Thank you for taking the time to share such positive feedback about one of our services. We are pleased that you received patient centred care and that it was in line with our values. We would like to share this with the relevant team and would appreciate if you could email us the name of the hospital site and service you attended to bhnt.centralcomplaints@nhs.net, (quoting comment reference No:1841439). We look forward to hearing from you at your earliest convenience. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Nicola k - Posted on 28 March 2024
Had a scan on Saturday (23rd) and on the Tuesday was contacted asked to go to SDEC on the Thursday (28th) the staff in sdec were brilliant they were all so busy I was there all day and the staff made sure all the patients were kept updated were all friendly The doctor I see was again brilliant so thorough and made sure I had the appropriate pathway in place before I left the hospital she even called me later that evening to let me know what the plans were for me Amazing care by the department as a whole
Visited March 2024
Review titled Barts Health NHS Trust
Replied on 03 April 2024
Dear Nicola K Thank for taking the time to share your feedback about your recent positive experience. We are pleased that you received excellent care when you attended SDEC. It is very heartening to learn that a patient has left one of our hospitals feeling well looked after, treated with kindness, and fully informed about their care pathway. We would like to share your kind words with the correct SDEC team and would be grateful if you could confirm the hospital you attended by emailing us at bhnt.centralcomplaints@nhs.net; please quote comment reference number: 1787420. Kind regards Central complaints Team Barts Health NHS Trust
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Review titled Excellent practice
Rated 5 stars out of 5
by Thomas Dunlop - Posted on 20 December 2023
In October 2023 my blood and urine sample showed a very high PSA reading. I underwent an MRI scan and this was followed up by supplying samples for biopsy. I then attended the Urology department at Whipps Cross hospital where it was confirmed that I had cancer in my prostate gland. From mid October until mid December 2023 the whole process moved on at great speed which was a huge relief for me and my family. I was so impressed. But the experience doesn't end there. Every member of staff I encountered couldn't have been more friendly, caring or professional. From the technician in charge of my MRI procedure, the biopsy professional and nursing staff and to the consultant and his staff when it was confirmed that I had prostate cancer. I approached the Urology meeting with some trepidation but left in an upbeat mood after being reassured about the ability to treat and cure the condition. At every stage I was treated with friendliness, care, compassion and professional expertise. I want to say a big 'thank you' to all involved.
Visited December 2023
Review titled Barts Health NHS Trust
Replied on 21 December 2023
Dear Thomas Dunlop, Thank you for taking the time to share your positive feedback about the care you received at Whipps Cross University Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
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Review titled Great service
Rated 5 stars out of 5
by Suem - Posted on 16 November 2023
Booked my blood test online via swift queue. I booked in at the kiosk on arrival took a seat and saw my name come up on the board. 10mins later at my alloted time I was called in and dealt with by a wonderful friendly nurse. Barts have nailed it! I have had a lot of treatment at this hospital and think it is so well run. Fantastic service.
Visited November 2023
Review titled Barts Health NHS Trust
Replied on 17 November 2023
Dear Suem, Thank you very much for taking the time to provide such positive feedback about the service you received. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Fantastic
Rated 5 stars out of 5
by Tom - Posted on 22 November 2023
Came to Bart's minor injury dept for an injured hand. Was examined, X-rayed, treated, and out in 30 minutes. Wonderful, friendly, and profesional staff.
Visited November 2023
Review titled Barts Health NHS Trust
Replied on 23 November 2023
Dear Tom, Thank you very much for taking the time to provide such positive feedback about the care you received from the Bart's minor injury dept. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I had local surgery carried out by members of the Oral Surgery Service team at the Royal London, and was very pleased with the way in which the procedure was carried out, as well as the follow up consultations
Visited July 2023
Review titled Barts Health NHS Trust
Replied on 24 November 2023
Dear Patient, Thank you very much for taking the time to provide positive feedback about the care you received from the oral surgery department at the Royal London Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team